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Overview
Baovita Ltd respects your privacy. We aim to handle personal information lawfully, fairly, transparently, and only for clear business purposes connected to our website, products, enquiries, export support, samples, quotations, customer communication, and related services.
This policy applies to personal information collected through www.baovita.com, website forms, quote requests, email, phone, WhatsApp links, social media messages, and other direct communications with Baovita.
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Who we are
Baovita Ltd is a Tanzania-based business connected with African superfoods, baobab products, oils, sweets, soaps, animal nutrition, fruit pulp, export support, and related product enquiries.
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Information we collect
The information we collect depends on how you interact with Baovita.
This may include your name, company name, email address, phone number, country, shipping or destination information, product interests, quote details, message content, sample requests, order-related information, and any documents or details you choose to send us.
When you visit our website, we may collect technical information such as IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location, time zone, date and time of visit, and website performance data.
If you contact us by email, form, phone, WhatsApp, social media, or another channel, we may keep a record of that communication so we can respond, provide support, follow up on your request, and maintain business records.
If you request a quote, sample, commercial discussion, export support, or product supply, we may process information needed to manage that relationship, including billing, delivery, compliance, customs, logistics, quality, and customer service information.
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How we use your information
- To respond to enquiries, quote requests, product questions, export support requests, and customer messages.
- To provide information about Baovita products, samples, availability, pricing, logistics, and business terms.
- To process and manage business relationships, orders, invoices, delivery, compliance checks, and customer support.
- To operate, secure, maintain, personalize, and improve our website.
- To understand website performance, visitor behaviour, product interest, and marketing effectiveness.
- To send business updates or marketing communications where permitted by law or with your consent where required.
- To protect Baovita, our website, customers, suppliers, and partners from fraud, misuse, security risks, or unlawful activity.
- To comply with legal, accounting, tax, regulatory, customs, export, or recordkeeping obligations.
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Legal bases for processing
Depending on your location and the applicable law, we may rely on one or more legal bases to process personal information:
Consent
For example, when you subscribe, accept optional cookies, or ask to receive marketing updates where consent is required.
Contract
For example, when we process information to respond to a quote request, provide products, arrange delivery, or manage a business relationship.
Legitimate interests
For example, improving our website, responding to enquiries, securing our systems, preventing fraud, and managing customer relationships.
Legal obligations
For example, tax, accounting, customs, export, regulatory, dispute-resolution, or recordkeeping obligations.
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When we share information
We do not sell your personal information for money. We may share personal information only where reasonably necessary for legitimate business, legal, security, or operational purposes.
- Website hosting, security, analytics, email, CRM, form, backup, and technical service providers.
- Payment, banking, accounting, invoicing, audit, legal, insurance, and professional advisers.
- Shipping, logistics, customs, export, inspection, certification, and delivery partners.
- Business partners or suppliers where needed to respond to your request or fulfil a business relationship.
- Public authorities, regulators, courts, or law-enforcement bodies where required by law.
- Successors in connection with a merger, acquisition, restructuring, financing, or sale of business assets.
08
International transfers
Baovita is based in Tanzania and may work with customers, service providers, partners, and technology platforms located in other countries. This means your information may be processed in Tanzania or transferred to other countries where privacy laws may differ from those in your location.
Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, access controls, data minimisation, security measures, and vendor due diligence.
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How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
| Category | Typical retention approach |
|---|---|
| Enquiries and quote requests | Kept while active and for a reasonable follow-up period. |
| Customer and transaction records | Kept as needed for business, tax, accounting, legal, export, and compliance records. |
| Marketing preferences | Kept until you unsubscribe or ask us to delete them, subject to legal recordkeeping needs. |
| Technical logs | Kept for a limited period needed for security, debugging, analytics, and website operations. |
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Security
We use reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include HTTPS encryption, access controls, limited internal access, secure hosting practices, security monitoring, backups, spam protection, vendor controls, and staff awareness. No website, email system, or online service can be guaranteed to be completely secure.
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Your privacy rights
Depending on your location, you may have rights over your personal information. These may include the right to:
- Ask whether we process your personal information.
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete personal information, subject to legal exceptions.
- Ask us to restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
- Request portability where applicable.
- Opt out of marketing communications.
- Opt out of sale or sharing where applicable under certain privacy laws.
- Complain to a relevant data protection authority.
To exercise privacy rights, contact us at info@baovita.com. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights.
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Marketing communications
If you receive marketing emails from Baovita, you may unsubscribe or ask us to stop sending marketing communications at any time. We may still send non-marketing messages, such as responses to enquiries, quote communications, order updates, service notices, or legal notices.
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External links and third-party services
Our website may link to third-party websites or services, including social media platforms, WhatsApp, embedded media, maps, logistics partners, payment providers, and other external tools. Their privacy practices are controlled by those third parties, not Baovita.
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Children’s privacy
Our website is intended for business and general audiences. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Baovita, contact us and we will take appropriate steps to review and delete it where required.
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Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our website, business, services, technologies, legal obligations, or privacy practices. The updated version will be posted on this page with a new effective date.
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Contact Baovita
For privacy questions, requests, corrections, objections, deletion requests, cookie questions, or marketing opt-outs, contact:
